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Return Policy

Retro Brat Shop & Return Policies:

I understand that shopping online can be difficult – so please note that I am here to assist you should your items not work out. Retro Brat is a small handmade boutique store. Kindly allow up to 5 days for the item to be made, and 7-14 days to arrive at your door. They are not rushed, and handled with extra care – promising strong quality pants (no mass-produced items here!)

We currently do not offer exchanges. Instead, we encourage you to place a new order for your desired item and then return the original item for a refund (if eligible). 

For all returns enquiries, email info@retrobrat.com 

ECO 

We are a small sized production producing & recycling slow fashion made in Brisbane Australia. The more we can recycle items, produce less quantities of garments & encourage caring for your item in an eco-friendly way – the better! 

CARE

Although most of our fabrics may be washed in the washing machine on a cold wash, we suggest you wash your items by hand with cold water to make them last a lifetime! Opt for an eco-friendly detergent. If possible, try to avoid using a machine dryer and instead, lay your items flat to dry. This will save energy, eliminate stretching and is much better for your clothes in the long run.

Returns –  terms & conditions

  • All items must be in their original condition; unworn, unused & unwashed. All returns are accepted at the discretion of our team. Any item/s returned with marks / stretched / damaged will not be accepted. 
  • Returns are to be sent within 7 days of delivery.
  • The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping unless the item is deemed faulty by our team.
  • Retro Brat cannot be held liable for the loss of garments being returned. We recommend sending your item/s back using a prepaid service that offers tracking.
  • We do not currently offer refunds on purchases made using Afterpay. These orders are eligible for an online store credit only.

 If your return meets our conditions outlined above, please follow the below steps to lodge your return:

  1. Include your original tax invoice with the return details stated at the bottom, if you do not have this, please include your name, order number and reason for your return.
  2. Your return can be sent via a shipping courier of your choice, and this method does not need to be express. As mentioned above, we do recommend choosing a trackable method.
  3. Once your return has been received, you will receive a refund email notification within 24-48 hours.

AFTERPAY 

  • Our current company policy and systems do not support refunds on purchases made using Afterpay.
  • All Afterpay orders are eligible for a store credit, which will be sent in the form of an online gift card, this is valid for 12 months.
  • If you have paid with Afterpay and request a refund, you will be automatically sent an online gift card to the value of the item returned.

FAULTY OR INCORRECT 

We sincerely apologies for any inconvenience caused by receiving a faulty garment. Our warehouse team do ensure all items are subject to a quality control prior to dispatch.

      In the unlikely case that you do receive a faulty, damaged or incorrect item, please contact our customer care department as soon as possible via email: info@retrobrat.com. Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.

SALE & VINTAGE ITEMS

All sale items are final and cannot be returned unless deemed faulty.

 Please choose wisely – if you have any questions or concerns, please reach out to our customer service team via our live chat or on email: info@retrobrat.com. Our team will happily assist you further.